Road Problems
If you see a section of road in the parish that needs repair you can report it online to Cumbria County Council Highways Department, or by telephoning the Highways Hotline on 0300 303 2992.
You will be given a log number with which you can trace the progress of any repair. The level of response to your problem depends on the category that the fault falls into:
Category one defects are those which are dangerous or potentially dangerous and which require prompt attention. These defects are sub-divided into immediate, one working day and five working day categories, depending on their severity and location.
All other defects - For defects which are not considered dangerous the level and speed of response will vary depending on the position of the highway in the hierarchy, the budget available and the scale and location of the defect.
What is considered a dangerous defect?
Dangerous defects include significant road potholes (those with a depth of more than 100mm), major flood damage and exposed electrical wiring in street light columns.
Help us to locate the fault easily
When you report a problem it is really helpful if you can provide the following information:
(A useful tool when you're reporting potholes etc is the UK Grid Reference Finder website - http://gridreferencefinder.com/gmap.php - zoom in to the location and turn on Satellite view and right-click on exactly where the road fault is and it will give you a 10-digit grid reference, which makes it easy for the road team to find.)
You will be given a log number with which you can trace the progress of any repair. The level of response to your problem depends on the category that the fault falls into:
Category one defects are those which are dangerous or potentially dangerous and which require prompt attention. These defects are sub-divided into immediate, one working day and five working day categories, depending on their severity and location.
All other defects - For defects which are not considered dangerous the level and speed of response will vary depending on the position of the highway in the hierarchy, the budget available and the scale and location of the defect.
What is considered a dangerous defect?
Dangerous defects include significant road potholes (those with a depth of more than 100mm), major flood damage and exposed electrical wiring in street light columns.
Help us to locate the fault easily
When you report a problem it is really helpful if you can provide the following information:
- The precise location of the fault, i.e. the name of the street, highway or postcode.
- If you are reporting a streetlight, let us know its number - you should be able to find a 3 number digit on every streetlight.
(A useful tool when you're reporting potholes etc is the UK Grid Reference Finder website - http://gridreferencefinder.com/gmap.php - zoom in to the location and turn on Satellite view and right-click on exactly where the road fault is and it will give you a 10-digit grid reference, which makes it easy for the road team to find.)
